At Designs by BASE, we take great pride in creating unique, handcrafted items, and we want you to be completely satisfied with your purchase. To understand our rules regarding returns and refunds, please carefully read our refund policy.

  1. Returns

Because each item is handcrafted with care, all sales are final, and returns are generally not accepted. Unless the item is defective or arrives damaged, we do not accept returns or exchanges. This policy guarantees that each piece we produce will stay unique and that we can uphold our high standards of quality. Please contact us if you have any questions or issues about your purchase, and we will try our best to answer them.

  1. Damaged or Defective Products

In the unlikely event that your item arrives damaged or defective, we are here to assist. After receiving your order, please get in touch with us at info@designsbybase.com within seven days. To better analyze the problem, we might request pictures of the damaged item. We will, at our option, either provide a replacement or a complete refund after reviewing and approving your claim. Please be aware that processing and delivery timeframes may differ because each replacement will be handmade.

  1. Non-Refundable Items

Certain items are non-refundable and non-exchangeable, including:

  • Custom Orders: We are unable to provide exchanges or refunds for these items because every bespoke order is created especially for you.
  • Shipping Costs: The cost of shipping is not refundable. Only the product’s purchase price, not including delivery costs, is eligible for refunds or exchanges.

We encourage you to carefully review order details before placing custom requests, as these orders cannot be altered or canceled once the crafting process begins.

  1. Refund Process

Once a return or refund request has been approved, we will begin processing your refund. An outline of the return procedure is provided below:

  • Processing Time: After approval, refunds are normally granted in 5–7 business days. This processing time may change during peak times, however we strive to handle all refunds as quickly as we can.
  • Refund Method: The original payment method used at checkout will be reimbursed with all refunds. Your refund will be credited to the account you used to make your credit card or PayPal purchase. It can take longer for the money to show up in your account, depending on your bank or card provider.
  • Confirmation: We will send you a confirmation email with the transaction details and the amount of your refund as soon as it has been processed.
  1. Contact Information

Please get in touch with our customer service staff if you have any questions or concerns regarding our refund policy or if you require help with a broken or defective item:

  • Email: info@designsbybase.com
  • Response Time:  We strive to respond to all inquiries within 24-48 hours. To help you more effectively, please provide your order number and the specifics of your request.

We appreciate you selecting Designs by BASE. We are dedicated to giving each handcrafted product the greatest possible experience, and we appreciate your understanding of our refund and return policy. We value your satisfaction and hope to work with you once more in the future.